Field Enabled (Custom) Integrations

This support page provides details on Field Enabled (Custom) Integrations

Here are some characteristics of these integrations:

Field Enabled (API Access): Client responsible to perform integration (reach out to your PS contact to scope)

    • We have field experience integrating, but not out-of-the-box turnkey solutions
    • Provide API support and any install/configuration information available 
    • The client is responsible for the installation, configuration, and troubleshooting 
      • PS support can be available to assist with these tasks based on Support tier
    • It’s highly recommended that the client has internal/external expertise around the product (Recorded Future cannot commit to having experts in these product)

Sales Guidance/ SEISMIC LINK

  • Recorded Future is not enabled to demo or POV the below; only POV if the client has access to partner technology with skills around the product and is willing to invest time and effort in testing
  • The escalation paths are:

    1. API Support                         

          Tier 1= SE/Int Serv

          Tier 2=Recorded Future Support; Integration Support Ticket Form (preferred) or support@recordedfuture.com

          Tier 3= Ticket created by Tier 2 will pull in the following resources if necessary in order as listed: 

    -Professional Services

    -Product Management

    -RD/Engineering/Integrations Team        

                 *Support will own the ticket lifecycle 

    2. If API Checks Have Been Satisfied

    -Ask questions in #integrations Slack Channel

    -Get Partner on support call with client

The current list of Field Enabled Integrations is as follows (Please reach out to your PS contact to explore ones not listed anywhere): 

Partner  Product  Product Category

CarbonBlack

CbResponse EDR/IR

Elastic (ELK)

ELK SIEM

Graylog

Graylog SIEM

The Hive

The Hive IR

McAfee ESM 

ESM SIEM

Slack

Slack Messenger

ZScaler

ZIA Network Analysis

 

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