Field Enabled (Custom) Integrations

This support page provides details on Field Enabled (Custom) Integrations

Here are some characteristics of these integrations:

Field Enabled (API Access): Client responsible to perform integration (reach out to your PS contact to scope)

• • We have field experience integrating, but not out-of-the-box turnkey solutions
  • Provide API support and any install/configuration information available 
  • The client is responsible for the installation, configuration, and troubleshooting 
    • PS support can be available to assist with these tasks based on Support tier
  • It’s highly recommended that the client has internal/external expertise around the product (Recorded Future cannot commit to having experts in these product)

Sales Guidance/ SEISMIC LINK

• Recorded Future is not enabled to demo or POV the below; only POV if the client has access to partner technology with skills around the product and is willing to invest time and effort in testing
• The escalation paths are:

  1. API Support:                          

        Tier 1= SE/Int Serv

        Tier 2=Recorded Future Support; Integration Support Ticket Form (preferred) or support@recordedfuture.com

        Tier 3= Ticket created by Tier 2 will pull in the following resources if necessary in order as listed: 

  -Professional Services

  -Product Management

  -RD/Engineering/Integrations Team        

               *Support will own the ticket lifecycle 

  2. If API Checks Have Been Satisfied

  -Ask questions in #integrations Slack Channel

  -Get Partner on support call with client

The current list of Field Enabled Integrations is as follows (Please reach out to your PS contact to explore ones not listed anywhere):